We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim. The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.
Our responsibility to you:
You will be greeted courteously
You have a right to confidentiality
You have the right to see your medical records subject to the limitations of the law
You will be seen the same day if your problem is urgent
You will be seen by your own (preferred) doctor whenever possible
You will be informed if there will be a delay of more than 20 minutes for your appointment
You will be referred to a consultant when your GP thinks it is necessary
You will be given the result of any test or investigation on request or at your next appointment, or contacted if there is an abnormality
Your repeat prescription will be ready for collection within 48 hours (2 working days) of your request
Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with promptly
Your responsibility to us:
Please treat all surgery staff with the same respect. We are all just doing our job. We reserve the right to remove patients from our list if they exhibit violent or abusive behaviour towards any member of staff or other patients
Do not ask for information about anyone other than yourself
Tell us of any change of name, address or telephone numbers, so that our records are accurate
Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend the surgery
Please cancel your appointment if you are unable to attend
Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
Please allow sufficient time for your consultant’s letter or the results of any tests to reach us. You will be advised of the usual length of time to wait for results of tests we have arranged but should contact the hospital for results of tests arranged for you by a Consultant
Please attend for review, when asked, especially if asked to do so by a clinician before your next prescription is due
Do let us know whenever you feel we have not met our responsibility to you