General Patient Information
Complaints
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice please write to or make an appointment to see our Practice Manager.
We operate a practice complaints procedure as part of an NHS system for dealing with complaints.
Our complaints system meets national criteria.
Veteran Friendly Accredited GP Practice
We are a Veteran Friendly Accredited GP Practice. This means we have a dedicated Clinician who has a specialist knowledge of service related health conditions and veteran specific health services. This is important in helping Veterans to get the best care and treatment.
If you are ex forces, please let your GP know to help ensure you are getting the best possible care.
Integrated Care Board
An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.
- Telephone: 0808 196 8861
- Email: PatientServices@ staffsstoke.icb.nhs.uk
- Website: NHS Staffordshire and Stoke-on-Trent Integrated Care Board website.
NICE Guidance
Evidence based recommendations developed by independent committees, including professionals and lay members, and consulted on by stakeholders.
For information please see National Institute for Health and Care Excellence (NICE)
GP Average Earnings
All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for the GPs working in this surgery in the last financial year was £66,812 Before tax and national insurance.
This is for the following who worked in the practice for more than six months:
Part time GPs: 2, Salaried GPs: 1