Healthcare Team

Clinical Pharmacist - Clinical pharmacists work as part of the general practice team to improve value and outcomes from medicines and consult with and treat patients directly. This includes providing extra help to manage long term conditions, advice for those on multiple medicines and better access to health checks. Click this video link below to see how the ARRS Pharmacist Role can help you in our GP Surgery:
Pharmacy Technicians - Pharmacy Technicians support the delivery of safe, effective and efficient systems for medicines optimisation, repeat prescribing, reducing medicine waste and monitoring patients on high risk medication ensuring tests (mainly blood tests) are carried out regularly.
First Contact Physiotherapists - First Contact Physiotherapist (FCP) are experienced physiotherapists who have advanced skills necessary to assess, diagnose and recommend appropriate treatment or referral to musculoskeletal (MSK) problems on a patient's first contact with healthcare services.
Mental Health Practitioner - Psychological wellbeing practitioners (PWPs) are trained to assess and support people with common mental health problems, principally anxiety disorders and depression, in the self-management of their recovery.
Support Time and Recovery Worker - A Support Time and Recovery Worker provide support and give time to the patient to help their recovery. Patients will usually be referred from the Mental Health Practitioner and will have been identified as requiring additional non-clinical support to manage a variety of issues, such as homelessness and substance misuse.
Social Prescriber Link Workers - Social Prescribers help reduce health inequalities by supporting people to unpick complex issues affecting their health and wellbeing. They connect people to community groups and statutory services for practical and emotional support.
Care Coordinator - Care Co-ordinators help to co-ordinate and navigate care across the health and care system. The can help patients get the right type of care and support for their conditions, putting patients and carers in touch with the correct services or GP staff to support their needs.
General Practice Assistant - General Practice Assistants (GP Assistant) support doctors in the smooth running of the surgery by handling routing administration and some basis clinical duties enabling the GP to focus more on the patient.

Other

District Nurses
Health Visitors
Midwives

Further Information

Community Team Services.

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Practice Managers

Practice Manager (Operations & HR)

Mrs Emma Shenton

Practice Manager (Business & Patient Services)

Mrs Laura Cadman

If you wish to discuss administrative or non medical aspects of your health treatment or if you have any ideas which will improve the services we provide, our Practice Managers may be able to help you.

The Practice Managers manages any problems or complaints you may have to do with the practice.

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Medical Administrators

Medical Administrators

Medical Administrators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Medical Administrators make most of the patient appointments with the GPs and nurses by using care navigation. They also perform other important tasks such as registering new patients, repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits, they also are able to generate referrals.

Patient Services Manager

If you have a problem or a complaint please ask to speak to Laura Cadman who will be willing to help.

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